Managing and tracking phone calls can be challenging, especially when you are dealing with a large volume of calls. Not having access to call recordings can make it difficult to identify areas for improvement, evaluate performance, and ensure regulatory compliance. Is that something you have been struggling with? We have a Solution, Call recording is an important feature for all business but it’s particularly important for
Staff Development: Call recordings can be used for staff development. Once you know what a good or bad call for your business sound like, you can use the calls to illustrate this to your staff.
Processes Improvement: You can use call recording to help you refine your processes. If your current call handling processes aren’t working – change them and use the recordings to see the results.
Customer Service: It is said that one happy customer can bring five new ones to your business, but one unhappy customer could spread their opinion to hundreds of people, especially via on-line reviews and social media sites. Using call recording, you can track how your customers are treated and how their complaints are handled. That information can be used to improve your customer service. Turn unhappy customers into happy ones.
Seasonal Promotions: Is your team promoting your special offers or seasonal promotions to callers on the phone? Call recording lets you monitor that.
Sales Enquiries: If you have a large number of inbound phone enquiries which are not being translated to appointments or sales, call recording will help you find out why.
Dispute Resolution: Call recording can be used as an aid to dispute resolution. You can check what was agreed and use the information so resolve the issue. You will also be able to hear how your employees dealt with angry callers and whether they need additional training to help them cope with difficult situations.
Overall, call recording can benefit your business in multiple ways: for quality and training, dispute resolution and also for compliance purposes. With the right solution you can transform your business.
PTCL Landline Call Recorder works effectively on Home & Office Telephone Lines. Have DSL Internet on Telephone Line? No Issues, You don’t need to turn off your Internet Connection. Our device works simultaneously with your Internet Broadband with the help of splitter.
The TR500 telephone recording device is a complete standalone phone call recording solution, it does not require the use of a computer or any extra software. Setting up the telephone recorder takes less than 5 minutes and then it essentially runs on autopilot.
Just Plugin in Telephone Line Cable into TR500, Attach the Telephone Set to TR500. Insert the SD Card & Power On the Device using provided Adaptor. That’s it, TR500 is ready to Record your All Incoming & Outgoing Phone Calls. You can listen to Call Recording through Speakers or Headphones.
All incoming & outgoing calls are recorded 24x7.
All calls are stamped by date & time, you can locate a call made on specific time..
Listen to the recorded Call on Built-in Speakers, Headphone or even in your Mobile!
Never miss an important meeting/task when using built-in Alarm Clock.
You can record voice notes and important meetings?
Device also stores and show Caller ID of incoming & outgoing calls.
Hi, this is [your name]. I'm currently unable to take your call. Please leave your message.
Manage your Calls using our Free App for PC.
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good
It does what I wanted for!
Recorder works great! I set it up between my Magic Jack and my cordless phone base. Great for holding those who call you accountable.
The value of this recorder is good. It is what I wanted but the instructions are a little too simple and don't completely explain all that is needed.
As described!
I needed a way to catch telemarketers that bugged me oncstancly to get them to take me off their list. This recorded works great has the features and memory card so if I want to save the transcription I can. Excellent product met my needs for sure.
Works great.
Good device
Works great. Easy to set up
Easy to set up, very compact.I'm using it as a call recorder (legal in my state, but not in all states) and it works great. I have a "cable TV" telephone and it's plugged into that before it goes into the house wiring. The instructions weren't perfect, but they were pretty good. I haven't tried the more advanced features.Recording quality is good, including balancing the levels so that both parties are talking at the same volume. (Not all recorders do that but it's important.) The controls aren't totally intuitive, but we are familiar to several recording devises and systems so we figured it out pretty quickly based upon other standard methods.I like that it just sits there and records automatically. Nothing to start or stop. If I need to review that call to my bank or customer service, I can. If I can't recall an address or exactly what someone said, it's there.
it was just what I was looking forward. straight forward, high quality.
Records all conversations coming and going. Good deal.
Seems to work fine.Took a little while to figure a few features out but otherwise a simple install!I now have Porky Pig as my answering machine message which everyone finds to be quite funny!Hopefully, the product holds up to the test of time because its really important at least to me to have phone conversations recorded especially when it involves financial or legal matters!I do find it interesting that this device displays the phone numbers even though we don't pay for call ID so that's a big bonus in my book!
This recorder has been quite helpful for me since I am hearing impaired and needed a recording device to record telephone messages that I could understand. The voices are nice and clear, much better than previous answering machines I have had. I realize this type of use is different from what it is basically designed to do and, as a result, it doesn't have some of the bells and whistles that would make it more user friendly for my use, but I can live with those limitations since I can at least understand what someone has said.
Not too many home phones these days, except for my grandma. We bought this to protect her, she answers EVERY phone call and half the time it is some sort of telemarketer. She is too nice to hang up. We wanted to hear what was being said in these calls and to make sure she wasn’t being taken advantage of. It has proven to be a life saver!
Works great. No problems..
I needed a good stand alone unit that doesn't need a computer to play files and this looked like a perfect fit. It was easy to operate and super easy to play recorded calls from the machine. Because of the memory card I can keep the calls as long as I want or just delete them so it was helpful. I'm also trying to incorporate this into sound clips for a radio show so it will be super helpful.
This item is exactly as advertised.
The recorder is actually smaller than it actually looks on the picture which makes it pretty good for my desk. I have done some research on call recorders and this one comes most close to what i am looking for with the time/date and caller ID feature. It is easy to set-up and easy to use. I haven’t had any problems with it yet. I do recommend it for a phone call recorder
Simple and effective to use. Straightforward instructions. It is also good for the price for the product.
PTCL Call Recorder – A Product of RecorderMax